Refund policy

Effective Date: [5.17.23]

At Hinge Creative Co. LLC, we strive to provide high-quality graphic design services to our clients. We want you to be completely satisfied with your purchase. However, we understand that there may be situations where a refund is necessary. This Refund Policy outlines the circumstances under which refunds may be granted and the process to initiate a refund request.

  1. Scope of Refund Policy: This policy applies to all graphic design services provided by Hinge Creative Co. LLC.

  2. Eligibility for Refunds: Refunds may be considered under the following circumstances: a. Quality Issues: If the final deliverable does not meet the agreed-upon specifications and cannot be revised or fixed to your satisfaction. b. Service Non-Delivery: If we fail to deliver the requested services within the agreed-upon timeframe without reasonable cause. c. Cancellation of Services: If you decide to cancel the project before work has commenced or within a specified period of time as agreed upon in the contract.

  3. Non-Eligibility for Refunds: Refunds will not be granted under the following circumstances: a. Change of Mind: If you change your mind about the project after work has commenced or if the project is already completed. b. Client's Failure to Cooperate: If we are unable to complete the project due to a lack of necessary cooperation or information from your end. c. Force Majeure: If circumstances beyond our control, such as natural disasters, strikes, or acts of war, prevent us from delivering the services as agreed.

  4. Refund Request Process: To initiate a refund request, you must contact us in writing at support@hingecreativeco.com within 14 days of the project completion date or the occurrence of the eligible circumstance. Your refund request must include the following details: a. Your name and contact information. b. Project details and invoice number. c. Reason for the refund request, providing supporting evidence if applicable.

  5. Refund Evaluation and Processing: Upon receiving your refund request, we will evaluate it based on the eligibility criteria mentioned above. We reserve the right to request additional information or clarification, if necessary, to assess the situation properly. Once the evaluation is complete, we will notify you of our decision regarding the refund within 20 days.

  6. Refund Options: If your refund request is approved, we will proceed with the refund according to the following options: a. Full Refund: We will issue a full refund of the amount paid for the specific project via the original payment method used. b. Partial Refund: In certain cases, we may offer a partial refund if only a portion of the project was affected by the eligibility criteria.

  7. Non-Refundable Fees: Please note that certain fees are non-refundable, including but not limited to: a. Any third-party expenses incurred during the project. b. Prepayment or upfront fees explicitly mentioned in the project agreement. c. Fees for services already rendered and accepted by you.

  8. Amendments to the Refund Policy: We reserve the right to modify or amend this Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. It is your responsibility to review this policy periodically.

If you have any questions or need further assistance regarding our refund policy, please contact us at support@hingecreativeco.com.

Delivery policy

Delivery Policy - Hinge Creative Co. LLC

Effective Date: 5.17.23

At Hinge Creative Co. LLC, we take pride in delivering high-quality graphic design services to our clients. We understand that timely delivery is essential to your business, and we are committed to meeting your expectations. This Delivery Policy outlines the process of delivering our services to you.

  1. Scope of Delivery Policy: This policy applies to all graphic design services provided by Hinge Creative Co. LLC.

  2. Delivery Timeframe: The delivery timeframe for each project will be agreed upon and mentioned in the project contract. We will make every effort to deliver the final product within the agreed-upon timeframe. However, delays may occur due to unforeseen circumstances beyond our control. In such cases, we will notify you of the delay and the revised delivery schedule.

  3. Delivery Process: The delivery of the final product will be made in the following manner: a. Electronic Delivery: The final product will be delivered electronically in the agreed-upon format. The delivery will be made via email or file-sharing services like Dropbox or Google Drive. b. Physical Delivery: If the final product needs to be delivered physically, the delivery method and associated charges will be agreed upon in the project contract.

  4. Verification of Delivery: We will notify you via email or other electronic communication upon delivery of the final product. It is your responsibility to verify that the product delivered matches the agreed-upon specifications. If there are any discrepancies, you must notify us within 48 hours of delivery.

  5. Late Delivery: If we fail to deliver the final product within the agreed-upon timeframe without reasonable cause, you may be eligible for a refund as per our Refund Policy. Please refer to our Refund Policy for details.

  6. Amendments to the Delivery Policy: We reserve the right to modify or amend this Delivery Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. It is your responsibility to review this policy periodically.

If you have any questions or need further assistance regarding our delivery policy, please contact us at support@hingecreativeco.com.

Return policy

Return Policy - Hinge Creative Co. LLC

Effective Date: 5.17.23

At Hinge Creative Co. LLC, we strive to provide high-quality graphic design services and products to our clients. We want you to be completely satisfied with your purchase. This Return Policy outlines the circumstances under which returns may be accepted and the process to initiate a return request.

  1. Scope of Return Policy: This policy applies to physical products sold by Hinge Creative Co. LLC, including but not limited to printed materials, merchandise, or any other tangible items.

  2. Eligibility for Returns: Returns may be accepted under the following circumstances: a. Damaged or Defective Products: If the product you received is damaged, defective, or significantly deviates from the agreed-upon specifications. b. Incorrect Product: If you received a product different from what you ordered. c. Delivery Errors: If there was an error in the delivery, such as missing items or incomplete shipment.

  3. Non-Eligibility for Returns: Returns will not be accepted under the following circumstances: a. Change of Mind: If you simply changed your mind about the product or no longer require it. b. Product Misuse: If the product was damaged due to misuse, mishandling, or neglect on your part. c. Customized or Personalized Products: If the product was customized or personalized specifically for you, as these items cannot be resold.

  4. Return Request Process: To initiate a return request, you must contact us in writing at support@hingecreativeco.com within 7 days of receiving the product. Your return request must include the following details: a. Your name and contact information. b. Order details, including order number and date of purchase. c. Reason for the return, providing supporting evidence such as photographs if applicable.

  5. Return Evaluation and Processing: Upon receiving your return request, we will evaluate it based on the eligibility criteria mentioned above. We reserve the right to request additional information or clarification, if necessary, to assess the situation properly. Once the evaluation is complete, we will notify you of our decision regarding the return within 14 days.

  6. Return Options: If your return request is approved, we will proceed with the return process according to the following options: a. Exchange: We will offer an exchange for the damaged, defective, or incorrect product, providing a replacement that meets the agreed-upon specifications. b. Refund: If an exchange is not feasible or desired, we will issue a refund for the returned product, including any applicable shipping charges, via the original payment method used.

  7. Return Shipping: If a return is approved, we will provide you with instructions on how to return the product. You will be responsible for shipping the item back to us in its original condition and packaging, unless otherwise specified.

  8. Amendments to the Return Policy: We reserve the right to modify or amend this Return Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. It is your responsibility to review this policy periodically.

If you have any questions or need further assistance regarding our return policy, please contact us at support@hingecreativeco.com.

Cancellation policy

Cancellation Policy - Hinge Creative Co. LLC

Effective Date: 5.17.23

At Hinge Creative Co. LLC, we understand that circumstances may arise where you need to cancel a project or service. We strive to maintain transparency and fairness in our business practices. This Cancellation Policy outlines the guidelines and procedures for canceling graphic design projects or services.

  1. Scope of Cancellation Policy: This policy applies to all graphic design projects and services provided by Hinge Creative Co. LLC.

  2. Cancellation by the Client: If you decide to cancel a project or service, the following guidelines will apply: a. Written Notice: You must provide a written notice of cancellation to Hinge Creative Co. LLC via email or other written communication. b. Cancellation Charges: Depending on the stage of the project and the amount of work already completed, cancellation charges may apply. These charges are intended to cover costs incurred up to the point of cancellation. c. Timely Notice: The notice of cancellation must be provided within a reasonable timeframe, as specified in the project contract or agreement. Failure to provide timely notice may result in additional charges.

  3. Cancellation by Hinge Creative Co. LLC: In rare circumstances, Hinge Creative Co. LLC may need to cancel a project or service. This may occur due to factors such as unavailability of resources, unforeseen events, or if continuing the project is deemed unfeasible. In such cases, we will: a. Provide Notice: We will promptly notify you of the cancellation and the reason behind it. b. Refund or Adjust Payments: If any payments have already been made for the canceled project or service, we will refund or adjust them accordingly.

  4. Refunds for Canceled Projects or Services: Refunds for canceled projects or services will be handled as follows: a. Partially Completed Projects: If a project is canceled after work has commenced but is not yet completed, we will assess the work completed and charge accordingly. Any remaining balance will be refunded or adjusted. b. Prepaid Services: If you have prepaid for a service that has not yet been rendered, we will refund or adjust the payment accordingly. c. Non-Refundable Fees: Certain fees may be non-refundable, such as third-party expenses already incurred or any services already rendered and accepted by you.

  5. Amendments to the Cancellation Policy: We reserve the right to modify or amend this Cancellation Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. It is your responsibility to review this policy periodically.

If you have any questions or need further assistance regarding our cancellation policy, please contact us at support@hingecreativeco.com.